SHIPPING POLICY – ANDDRA
Effective Date: August 2, 2025
SHIPPING PHILOSOPHY
“Your custom ANDDRA garment deserves premium delivery care.”
Every shipment is handled with the same attention to detail as your custom garment creation.
PROCESSING AND PRODUCTION TIME
Custom garment production: 3–8 weeks from measurement confirmation.
Processing includes: Design, cutting, sewing, finishing, and quality control.
No rush orders available – luxury requires time for perfection.
SHIPPING METHODS AND COSTS
United States:
FREE standard shipping (5–7 business days)
FREE signature required for all deliveries
Insurance included up to full garment value
International Shipping:
Available worldwide
Shipping costs calculated at checkout
Customs duties and import taxes are customer’s responsibility
Delivery time: 7–14 business days
PACKAGING
Premium protective packaging for garment safety
Eco-friendly materials when possible
ANDDRA branded presentation for unboxing experience
Care instructions included
DELIVERY REQUIREMENTS
Signature required for all deliveries
A safe and accurate delivery address must be provided
Someone must be available to receive the package
Photo ID may be required
ANDDRA is not liable for shipments if the delivery address provided is incorrect or incomplete.
TRACKING AND UPDATES
Tracking number provided once shipped
Email notifications at each delivery milestone
Real-time tracking available 24/7
Delivery confirmation sent upon completion
DELIVERY ISSUES
Lost or Damaged Packages:
Full insurance coverage included
Customer must notify ANDDRA within 48 hours of delivery for lost or damaged packages
Immediate replacement or refund
Photo documentation required for damage claims
Response to shipping issues within 24–48 hours
Delivery Delays:
Weather or carrier delays beyond our control
Immediate notification of any delays
Alternative solutions provided when possible
INTERNATIONAL SHIPPING DETAILS
All customs documentation completed accurately
Declared value matches invoice amount
Import duties/taxes are customer responsibility
Delivery to door in most countries
ADDRESS CHANGES
Address changes must be requested before shipping
No changes possible once the package is in transit
Accurate addresses are the customer’s responsibility
Reshipment fees apply for incorrect addresses
CONTACT FOR SHIPPING QUESTIONS
Email: andra@anddra.com
Phone: +1 (702) 542-2719
Response time: Within 24 hours